RESERVATION AND CANCELLATION POLICIES
Due to the small nature of Ocracoke and the lack of last minute bookings cancellations affect us greatly. We cannot be responsible for adverse weather conditions, travel delays or illness. If you anticipate any of these interrupting or affecting your trip we strongly suggest that you purchase third party trip insurance. Please read all policies and take note of cancellation dates and the dates of your reservation. PLEASE NOTE THAT STARTING IN 2016 THERE WILL BE NO REFUNDS GIVEN FOR COTTAGE RESERVATIONS DUE TO TROPICAL OR SUBTROPICAL WEATHER EVENTS, EVACUATIONS, INCLEMENT WEATHER, ILLNESS OR DEATH OR SUSPENSION OF FERRY SERVICE. IT IS HIGHLY ADVISABLE THAT YOU PURCHASE THIRD PARTY TRIP INSURANCE TO COVER ANY OF THESE EVENTS. ALSO WITH COTTAGE RENTALS THERE IS A 50% DEPOSIT AT THE TIME THE RESERVATION IS MADE AND THE BALANCE IS DUE 30 DAYS PRIOR TO ARRIVAL. IF THE RESERVATION DATE IS WITHIN 30 DAYS OF A THE ARRIVAL DATE THEN PAYMENT WILL BE TAKEN IN FULL.
Rooms and Suites:
These accommodations have a seven day cancellation policy that begins at 3PM one week prior to your check in date. For example if you are checking in on a Friday the policy begins at 3PM the previous Friday. Should you have to cancel outside of the cancellation period then you will receive a refund minus a $15 handling fee per room rented, within the cancellation policy you will be responsible for all nights reserved. This also applies to changes in the reservation dates or early check outs. If your nights are re-rented you will receive a refund minus the cancellation fee. If your nights are re-rented at a lower rate then you will be refunded the difference. Group reservations or blocks of three or more rooms and suites will have a two week cancellation policy instead of the seven days. If there is a mandatory evacuation ordered then a refund will be issued only for the days that the evacuation is in place.
The cancellation policy is 30 days prior to your arrival date. Any cancellation made outside of the 30 days will have the deposit refunded minus a $75 handling fee. If cancelled within the cancellation period then a refund will only be given if the dates are re-rented and if rented at a lower rate then the difference will be re funded. PLEASE NOTE THAT STARTING IN 2016 THERE WILL BE NO REFUNDS GIVEN FOR COTTAGE RESERVATIONS DUE TO TROPICAL OR SUBTROPICAL WEATHER EVENTS, EVACUATIONS, INCLEMENT WEATHER, ILLNESS OR DEATH OR SUSPENSION OF FERRY SERVICE. TRAVEL INSURANCE IS AVAILABLE AT Travel Guard.
Reservations are made for a specific number of occupants for each unit. Please do not arrive with additional people (including infants/children) without calling ahead to check on the maximum allowed. If you are found to have more than the maximum allowed, you will either incur a $50 penalty per night or your reservation will be cancelled at our option with the loss of your deposit.
SMOKING AND PET POLICY
All cottages, rooms and suites are non-smoking and smoking is only allowed on decks with the doors closed. Any violation of this policy will incur a extra cleaning fee of up to $250.
Pets are not allowed on the grounds of the Ocracoke Harbor Inn or on the grounds of any of our rental properties. If you are found to be in violation of this then you will be responsible for a cleaning fee of $250 or greater depending on the amount of extra cleaning and the possibility of eviction with no refund. There is a kennel and we recommend that you board your pet there.
Should you anticipate arriving after our office closes please let us know so that we can make arrangements to have a key left for you. Failure to arrive on the reservation date will be treated the same as a cancellation. Check-In time is 3PM and Check-Out time is 11AM for rooms and suites and 10AM for Cottages. Failure to check out at the indicated time may result in extra charges.